FAQ - Frequently Asked Questions


If you have not found the answer you were looking for you can send a text message on Whatsapp to the number 373.7170047 or write to info@pinupgioielliofficial.com


How can I place an order on your site?

To place an order:

  • select the desired item (s) and add it / s to the cart using the "Add to cart" button.
  • enter the Shopping Bag and, by clicking on the “Proceed to checkout” button, a page will open where you can enter the data for billing and shipping. Follow the simple instructions in the cart by entering your details and choosing the payment method you prefer.
  • confirm and accept the terms and conditions and your order will be completed.

You will then receive an e-mail of receipt of the same and then confirmation from PIN-UP GIOIELLI.

In case of difficulty in completing the purchase, we suggest you contact customer service at 373.7170047 who will be able to create your order and send you a payment request via Paypal. Only upon receipt of payment, the order will be taken over.

Why was my order canceled?

Your order can be canceled for several reasons. The most common reason for canceling an order is related to a payment error.
If this happens and you need more information, please send us an email to info@pinupgioielliofficial.com or write to the Whatsapp assistance number 373.7170047

What e-mails relating to my order will I receive?

After confirming your order you will receive the following communications by e-mail:
- Order confirmation;
- Confirmation of receipt of the goods.

Is it possible to order a product that is out of stock on the site?

Yes, you can order it by writing an email to info@pinupgioielliofficial.com

It will be delivered to you in about 20 working days.



Are PIN-UP GIOIELLI jewels covered by warranty?
Each PIN-UP GIOIELLI jewel is accompanied by a guarantee that covers any production defects. Product alterations due to wear are not covered by the guarantee.
I received a damaged or wrong size product, what can I do?
We apologize for what happened, please send us an e-mail to info@pinupgioielliofficial.com to resolve the problem. Obviously we will take care of the collection of the object (paying for the collection and re-delivery of the new object)



Where can I contact for assistance?

We offer a direct assistance service through our email contact info@pinupgioielliofficial.com or by phone at 373.7170047

Is it possible to place an order by phone?

Our service (available at phone number 373.7170047) will be happy to guide you by phone or via Whatsapp to create a new order.

The opening hours are: 10.00 - 13.00 / 14.30 - 18.30.


How can I take care of my jewelry?

PIN-UP GIOIELLI jewels do not require particular maintenance, especially if they are periodically gently cleaned with a soft cloth and stored appropriately.

We recommend that you do not wear jewelry when bathing or during sports activities.

Always remove jewelry before applying perfumes, body creams, sunscreen solutions and oils of any kind. Do not wear the jewelry if you work with detergents, bleach, ammonia or alcohol.

What material are PIN-UP GIOIELLI jewels made of?

All PIN-UP GIOIELLI jewels, unless otherwise specified, are made of aluminum, steel, epoxy resin, Neodymium magnets and are nickel free.

How is my order packaged?

Each PIN-UP GIOIELLI jewel is shipped in its packaging, inside its box painted by the brand's designer.

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Una bellissima occasione di divertimento per amanti del vintage e per tutta la famiglia, ma anche un momento per confrontarci sul nostro stile di vita con ospiti speciali.

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